Terms of service

Prices published on the website include VAT. Before each visit we confirm the price on WhatsApp based on the size, fabric and condition of the furniture and access to your home.

A minimum order per visit applies, as shown on the prices page.

In towns near Barcelona a travel surcharge may apply; we confirm it before the visit.

If, when we arrive, the furniture doesn't match what was described (size, fabric, condition), we'll explain and agree the price with you before starting. If you don't agree, the service isn't carried out.

Your appointment is booked once we confirm it in writing on WhatsApp.

We issue an invoice for every service. If you need it in a company name, send us the tax details.

We check the label and fabric and do a patch test in a hidden spot. If we believe there's a risk to the fabric, we may decline to clean the item or use a different method, telling you first.

We don't guarantee that every stain will be removed: some (dyes, bleach, burns, old stains) may be permanent. Cleaning and drying times are estimates.

Please make sure the furniture is accessible and tell us about any damage, repairs or previous treatments you're aware of.

If you notice any issue after the service, tell us as soon as possible on WhatsApp, with photos if possible, and we'll review it with you.

Official complaint forms are available on request: ask for them on WhatsApp.

If you book at a distance as a consumer, you have 14 calendar days to withdraw without giving a reason. If you ask us to carry out the service within that period and it is fully performed, you lose the right of withdrawal.

These terms are governed by Spanish law, without prejudice to your rights under consumer protection law.